What to include in your message

To help us route your message efficiently, please include the following details when you write to us:

  • Your name and a short description of who you are (reader, journalist, partner, etc.)
  • The page or topic your message refers to (a direct URL is ideal)
  • A clear question or request so we can prepare a useful reply
  • The best email address to reach you back

A note on Shopify and Shop.app

This site provides independent editorial coverage of the Shop app and Shop Pay. We are not Shopify, Inc., and we cannot resolve order issues, refund requests, payment disputes, or account problems on the Shop app. For those matters, please contact Shop directly through the in-app help center or at help.shop.app.

Press & partnerships

We welcome thoughtful collaborations: guest contributions, expert interviews, data partnerships, and editorial syndication. We do not accept paid placements, sponsored reviews, or affiliate-driven content. If your proposal fits our editorial standards, write to us at [email protected] with the subject line "Partnership".